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Refund & Return Policy

Return and Refund Policy

Last updated: July 29, 2020

Thank you for shopping at Beck & Bulow.

If, for any reason, You are not completely satisfied with a purchase We invite you to review our policy on refunds and returns.

All Sales are final.

The following terms are applicable for any products that you purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Beck & Bulow, 1336 Jorgensen Lane, Unit #1, Santa Fe.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Beck & Bulow, accessible from https://www.beckandbulow.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Returns and Refunds

  • (a) Standard Return/Refund Policy.

    • (i) The Product we are shipping is perishable and therefore We are not able to accept returns. These are items that have a short shelf life and cannot be restocked or resold like non-perishable items.

    • (ii) If you are not completely satisfied with your Beck & Bulow order for good reason, please contact [email protected] on the same day as receipt. After we review your order and any reported issues we will offer an appropriate resolution which may include replacement of the Product in question or a credit towards your next order. Since we are not able to physically assess the product, we may ask that you provide photos of the Product in question and damage reported. 

    • (iii) We guarantee delivery to the address provided when the order is placed/shipped.

    • (iv) Due to the perishable nature of our Product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the invoice date, if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced.

    • (v) When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors. If you enter the shipping address incorrectly when the order is placed, please email [email protected] immediately for correction. Should your shipping address change, please update your address prior to the invoice date either via your account or by writing to [email protected].

    • (vi) If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded. If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.

  • (b) Return / Refund Policy for Cancelled Orders. You are liable for any orders placed or charges that incur prior to the cancellation request. If the request for cancellation is made after your order has invoiced, the request will be processed for the next scheduled invoice.

  • (c) Return / Refund Policy for Courier Damaged Products.

    • (i) We strive to provide a great selection of quality Product delivered to your door and guarantee that your order will arrive in great condition when delivered to the address on file.

    • (ii) While we would love every delivery to arrive on time and without issue, delays or damage can occur once the package is in transit via the courier (UPS/FedEx) that are out of our control due to weather, accidents, etc. In the event of damage caused by improper handling or late delivery, we are happy to file a claim and replace the shipment. We ask that you please email [email protected]on the day of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage.

  • (d) Return/Refund Policy for Damaged Products (not courier related).

    • (i) We strive to provide a great selection of quality Product delivered to your door and guarantee that your order will arrive in great condition when delivered to the address on file.

    • (ii) In the unlikely event of damage, we ask that you please email [email protected] on the day of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. We will review you your order and any reported issues and offer an appropriate resolution which may include replacement of the Product in question or credit towards your next order. Since we aren’t able to physically access the Product, we may ask that you provide photos of the Product label and damage reported.

Your Order Cancellation Rights

All Sales are final.

If you have questions about our cancellation policy, You can inform Us by:

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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